General questions
support@fitscapes.in — anything that isn’t clearly a return, a brand partnership or a legal notice. Order questions land here too; please include your order number.
Returns and refunds
returns@fitscapes.in — start a return, dispute a refund, or ask whether an item qualifies. See the Returns policy before writing so we can help you faster.
Brand partnerships and wholesale
brands@fitscapes.in — brands that want to list on Fitscapes, distributors offering wholesale, or studios looking at co-marketing.
Press
press@fitscapes.in — press-kit requests and founder interviews.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:
- Name: to be named on incorporation — until then, grievances are handled directly by the founders, Harsh Baliyan and Mukul Garg
- Designation: Grievance Officer, Fitscapes
- Email: grievance@fitscapes.in
- Address: Bengaluru, Karnataka, India (full registered address published here on incorporation)
What happens when you raise one
Different laws set different clocks, and we hold ourselves to whichever is shorter for your complaint:
- Consumer complaints (orders, delivery, refunds, product quality) — acknowledged within 48 hours and redressed within one month, per the Consumer Protection (E-Commerce) Rules, 2020.
- Content complaints (something posted on the community feed) — acknowledged within 24 hours and resolved within 15 days, per the IT Rules, 2021. Non-consensual intimate imagery and impersonation are actioned within 24 hours. See the Community Guidelines.
- Data-protection requests (access, correction, erasure of your personal data, or nomination) — acknowledged within 48 hours and resolved within the statutory 30-day window under the DPDP Act, 2023. See the Privacy Policy.
You’ll get a ticket reference on acknowledgement, and a written outcome at the end. If we can’t resolve it, we’ll say so rather than let it go quiet — and you keep every right you have under the Consumer Protection Act, 2019, including approaching the National Consumer Helpline (1915) or the consumer commission with jurisdiction over your address.
Business information
Published as required of an e-commerce entity under Rule 4(2) of the Consumer Protection (E-Commerce) Rules, 2020:
- Trade name: Fitscapes
- Legal name: pending incorporation
- Website: www.fitscapes.in
- Principal place of business: Bengaluru, Karnataka, India
- GSTIN: pending registration
- CIN: pending incorporation
- Customer care: support@fitscapes.in
Fitscapes is a pre-launch pilot and the operating entity is not yet incorporated. We’d rather show you that plainly than print a registration number that doesn’t exist. The fields above get filled in — and this page re-dated — before we accept our first real payment. A phone line for customer care goes live at the same time.
Response times
We aim to reply within one working day for general and returns mail, two working days for partnerships and press, and within the statutory windows above for grievances. Weekends and Indian public holidays extend the non-statutory windows by the length of the closure.