1. Where we ship
Fitscapes currently ships to serviceable pin codes across India. Coverage expands as our logistics partners onboard new sortation hubs; if checkout says a pin code isn’t serviceable yet, ask us at support@fitscapes.inand we’ll flag it for the next expansion window. We do not ship outside India at present.
2. Delivery windows
Two windows depending on the fulfilment model behind the item:
Marketplace items
- Metros (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) — 2–4 working days.
- Tier 2 cities and state capitals — 4–6 working days.
- Everywhere else on a serviceable pin code — 5–8 working days.
Pre-order items (Gymshark, YoungLA)
Checkout for these isn’t open yet. The product page lets you register interest instead — no payment is taken, nothing is charged. Once enough interest is registered, we plan to source these as batches:
- The batch cut-off — the date by which the pooled order needs to be confirmed at the source.
- The estimated delivery window — typically 3–5 weeks after cut-off, depending on customs clearance.
The intent is to only charge your payment method once a batch is confirmed, and to cancel and refund automatically if a batch doesn’t hit its threshold — but until checkout opens for these items, none of that is live. We’ll update this page the day it is.
3. Delivery cost
- Free standard delivery on orders of ₹1,499 and above.
- ₹99 standard delivery on smaller orders.
- ₹149 express delivery add-on where available (1–2 working days, metros and selected Tier-2 cities only).
- Pre-order items include their sourcing and reverse-logistics cost in the item price; there’s no additional international shipping charge on top.
4. Cash on delivery
Cash on delivery is available on marketplace items to serviceable pin codes for orders under ₹10,000, with a flat ₹49 handling fee added at checkout. Pre-order items are prepaid only — the sourcing partner won’t place the batch order without confirmed payment.
5. Tracking
The order confirmation email carries the courier and tracking number as soon as it’s available. Pre-order shipments carry two tracking numbers: an international one for the batch shipment to India, and the domestic one for the final-mile delivery.
6. Failed delivery, delays, force majeure
If a delivery attempt fails because nobody was available to receive the parcel, the courier will retry up to two more times before returning the parcel to us; we’ll then contact you to arrange a re-dispatch (at no additional cost the first time). Delays caused by weather, transport disruptions, customs holds or public-holiday clusters are outside our control; we will keep you updated and reschedule.
7. GST invoice
Every order ships with a GST invoice matching the sourcing seller. If you need the invoice raised to a business GSTIN, enter it at checkout; we’ll flow it through to the seller’s invoicing system.
8. Questions
Delivery-related questions go to support@fitscapes.in or the contact page. Please include your order number.