1. The return window
Gear, footwear, apparel and equipment ship with a 14-day return window from the date of delivery.
Two categories are shorter, for reasons we’d rather state than bury:
- Supplements and consumables — 7 days, sealed and unopened only. Food-safety rules mean we can’t resell a consumable once its seal is broken, so we can’t accept one back.
- Pre-order items (Gymshark, YoungLA) — 3 days.These are sourced per order from overseas; a longer window would mean pricing the reverse-logistics risk into every unit, and we’d rather keep the price honest.
The window applies to the item as shipped — request the return before it closes.
2. What we accept back
Items are eligible for a return if all of the following are true:
- They are in their original condition — unused, unworn, unwashed, with tags intact.
- They are in their original packaging with all accessories, manuals and warranty cards.
- The return is initiated within the applicable window (see above).
3. What we can’t accept back
- Supplements, protein powders, bars and any consumable — once the seal is opened. Sealed and unopened, they’re accepted within the 7-day window in section 1.
- Innerwear, socks, swimwear and any product that comes into direct skin contact once removed from packaging, for hygiene reasons.
- Custom-fitted or personalised items (e.g. custom stringing on a racket).
- Items marked “Final sale” or “Non-returnable” on the product page.
- Damage caused by use, misuse, mishandling or laundering against the care label.
4. Damaged, defective or wrong item on arrival
If your item arrives damaged, defective or is not the item you ordered, raise it with us within 48 hours of delivery — with photos of the packaging and the item — and we will arrange a replacement or a full refund at no cost to you. Time-of-delivery photos matter for courier claims, so please open the parcel on camera if you can.
5. How to start a return
- Email returns@fitscapes.in with your order number, the item, and the reason.
- We will confirm eligibility and share a return shipping label if applicable.
- Hand the parcel to our courier or drop it at the pickup point within 5 days of the label being issued.
6. Return shipping cost
- Free when the return is for a damaged, defective or wrongly-shipped item.
- ₹99 flat, deducted from the refund, when the return is for change of mind or a size swap.
- Pre-order returns from Gymshark or YoungLA carry actual reverse-logistics costs that we will quote before the label is issued.
7. Refunds
Refunds are issued to the original payment method once the item reaches our sourcing partner and passes an inspection for the eligibility criteria above.
- UPI, cards, net banking: 3–7 working days after inspection.
- Cash on delivery: refunded as a Fitscapes credit or by bank transfer if you share bank details, 5–10 working days.
- Pre-order items: refunds process within the same timelines once the return reaches the sourcing partner overseas — expect 10–14 working days end-to-end.
Exchanges
For size swaps on the same SKU, we treat it as a return + new order and expedite the replacement to keep you from waiting on both refund and dispatch. Availability of the replacement size is confirmed when the return label is issued.
8. Warranty
Manufacturer warranty is set by the brand and printed on the product or the warranty card. It runs independently of this return policy — a warranty claim after the return window has closed is handled directly with the brand’s authorised service centre, and we will help connect you.
9. Questions
Anything unclear or a return you’re not sure about — email us at returns@fitscapes.in and we will sort it out.